Senior Assistant Director of Loans

University of North Carolina at Charlotte   Charlotte, NC   Full-time     Management
Posted on September 19, 2022
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The University of North Carolina at Charlotte is seeking applications for a Senior Assistant Director of Loans for the Enrollment Management department within the Financial Aid office. The primary purpose of the Office of Financial Aid is to administer all financial aid programs for the University, including grants, scholarships, loans and Federal Work-study. The office processes aid for approximately 25,000 students each year and administers about $250 million dollars in student aid funds. The office monitors all procedures for federal and state regulatory compliance. In addition, other major functions of the office include monitoring records and procedures for federal and state regulatory compliance, providing federal, state, and donor reports, and providing financial advising for students.

Minimum Qualifications: Bachelor’s degree required. Minimum of 5-7 years progressively responsible work experience in financial aid, including the use of automated financial aid systems, preferably Ellucian Banner. Working knowledge of federal and state regulations governing financial aid. Strong administrative background including a minimum of 2 years of supervisory experience. Excellent written, interpersonal communication, organizational and analytical skills. Proven customer service skills and enthusiasm for providing exceptional service to all. Ability to work in an ever-changing environment and effectively manage multiple projects simultaneously. Must be flexible and able to adapt to demanding circumstances while fostering and maintaining a high level of customer service and total quality management. Willingness to be part of a flexible work schedule that requires evening hours and occasional weekend duties. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access) and other relevant computer-based programs.

Essential Job Duties: The Senior Assistant Director serves under the general supervision of the Senior Associate Director for Compliance and Operations. The Senior Assistant Director is responsible for managing 3 direct reports that administer all federal, private, and institutional loan programs. This position monitors compliance for all loan programs, oversees the completion of monthly federal and private loan reconciliations, ensures the delivery of loans are timely, conducts internal audits and reviews, and provides ongoing staff development and training related to federal, state, and institutional regulations/policies. The Senior Assistant Director will provide excellent quality customer service, consistency of information, and support outreach efforts to all university stakeholders and the community at large. The major responsibility of the Senior Assistant Director is to assist and manage a team of 3 direct reports for the processing of federal, private, and institutional loan programs. This position will be responsible for providing information and training on financial aid policies and procedures to prospective students, parents, and staff.

Salary and benefits are competitive; interested individuals should apply on-line at Search for job #001136. Applicants are subject to background checks.

The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, gender identity or sexual orientation.