I.T. Specialist - I
The City of Tega Cay is currently accepting applications for the following position: IT Specialist - I to work closely with the IT Manager to maintain the City's overall network infrastructure. In this position you will be responsible for assisting in the administration of the City's IT network and all significant areas associated. We are looking for an elite individual that takes tremendous pride in his or her work and reputation. An ideal candidate must have exceptional customer service and writing skills.
Required Skills:
* Microsoft Office 365 and Microsoft AD administration (setup/manage users accounts)
* Ability to manage Help Desk requests effectively as well as perform basic troubleshooting/repairs
* Highly skillful and experienced in providing exceptional Customer Service
* Ability to remain courteous and helpful with users when under pressure and/or frustrated
* Strong communication skills in working effectively with others
* A working knowledge of IT operating systems, particularly Windows, Office 365 and Share Point
* Hands-on experience of installing/administering IT hardware and software
* Good organizational, verbal and written skills along with effective time management
* Server scripting a plus, but not a requirement.
Minimum Qualifications:
* 2-year degree in Computer Science or related field and 2 years of work experience
* Consistently familiar with Microsoft Office products and Windows OS
* Minimum of 1-year technical support and/or help desk experience
* Minimum of 2-years in successful Customer Service experience over the phone and/or in person
* Possess initiative with the ability to work efficiently with minimal direction and supervision
* Able to pass an extensive background check required as you will be working with Law Enforcement personnel
* Demonstrates professionalism, tact and diplomacy interfacing with senior management and other high-level individuals
* Must possess a valid Driver's License
City of Tega Cay is an Equal Opportunity Employer